Shipping policy

Shipping Policy

Processing Time
Orders are processed within [1–2] business days of purchase. You will receive a confirmation email once your order has shipped, including tracking information.

Shipping Rates and Delivery
We currently ship within the United States. Shipping rates are calculated at checkout based on your location and order weight.

Estimated delivery times:
- Standard Shipping: [5–7] business days
- Expedited Shipping: [2–3] business days

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Aetheris is not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our control.

International Shipping
International shipping is available on a case-by-case basis. If you are located outside the United States and would like to place an order, contact us at hello@pureaetheris.com before purchasing so we can confirm shipping options and rates for your location. Any customs fees, import duties, and taxes are the responsibility of the customer and are not included in the item price or shipping cost.

Order Tracking
Once your order ships, you will receive a tracking link by email. Please allow [24–48] hours for tracking information to update after your order has shipped.

Lost or Damaged Shipments
If your order arrives damaged, or if tracking shows delivery but you have not received your package, contact us at hello@pureaetheris.com within [7] days so we can assist you.

Address Accuracy
Please ensure your shipping address is correct at checkout. Aetheris is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at hello@pureaetheris.com as soon as possible — we cannot guarantee changes once an order has entered fulfillment.

Contact
Questions about shipping can be directed to hello@pureaetheris.com.