Refund policy

Returns
You may request a return within [30] days of delivery. To be eligible, items must be unused, unopened, and in their original packaging with all seals intact. Once a product has been opened or removed from its original packaging, it is no longer eligible for return.

To start a return, contact us at hello@pureaetheris.com with your order number. We will provide return instructions once your request is reviewed.

Non-returnable items
- Any item that has been used and or removed from its original packaging
- Gift cards
- Items marked as final sale at time of purchase

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days. Original shipping costs are non-refundable unless the return is due to our error.

Damaged or defective items
If your item arrives damaged or defective, contact us within [7] days of delivery at hello@pureaetheris.com with photos of the issue. We will arrange a replacement or refund at no cost to you. This applies even if the item has been opened, since damage can only be assessed after unboxing.

Exchanges
We do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order.

Questions
For any questions about this policy, contact us at hello@pureaetheris.com.